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The vast majority of documents in the online case management system are in TIFF format. Other software installed on your computer can prevent your web browser from displaying these documents correctly; and one of the main culprits can be the Apple QuickTime software. A solution (at least, for people using Windows-based computers) is to install the free Alternatiff viewer. Installation is quick, and can be done by going to the Alternatiff web site at http://alternatiff.com. There are links on that site to install the view on all common web browsers, including means to test your installation, and complete information on what to do if it isn't working.
If you have previously install Alternatiff, but the document images have suddenly stopped displaying properly, the first approach is to reactivate the software from their reactivation page.
If you are having trouble viewing the maps, make sure that you have a tiff viewer registered correctly. A Tiff viewer that works well is Alternatiff. It is free and has many useful features.
You can get this viewer here. Installing this viewer will register Alternatiff as your browser’s default Tiff viewer. Please be sure you follow the instructions below for QuickTime if you continue having trouble.
One of the most common problems is having QuickTime as your default .tiff viewer. Images will open smaller then what is readable and you may not be able to print the image. To disable this feature you will need to access your control panel. You can open the control panel by clicking “Start” and clicking on “Control Panel”. With your control panel open you will double-click on the QuickTime icon. A window will pop-up and you can see a button towards the bottom that reads “MIME Settings”, press this button. In this new window, click the “+” symbol next to the images section to expand it. You must uncheck the subsection titled “TIFF” and press ok at the bottom. After pressing the “ok” button on the previous screen you can now close the “QuickTime Settings” window.
After installing alternatiff, select “your local viewer” in the settings menu.
The Clerk's website has been designed and tested to work correctly, and to be easy for people to use with all modern web browsers. There are some factors that can make using the site less than ideal: