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Frequently Asked Questions - Using the Web Site

How Do I Use This Web Site?

There are several ways to work your way around this site, either using the various navigation menus or the site search.

  • Main Navigation Menu Across each page is the main site navigation menu. Some of the menu items have a small downward pointing arrow next to them; this means that if you hold your mouse pointer over that item, a list of subjects will drop down under that main item. Some of these subjects have a right pointing arrow, indication that there is a further breakdown within that subject. Simply click on the item that you want to view and that page will open up.
  • Subject Area Menus Most pages will have a subjext area menu on the left hand side. These menus work in a similar manner to the main navigation menu; where there is a right pointing arrow next to a menu item a sub-menu will open up.
  • Cookie Crumb TrailBelow the main menu is a standard "cookie crumb" trail (starting with Home »). This indicates your location within the overall heirarchy of the web site, and you can click on any of the entries in that trail to return up a level.
  • Site Search The “Search the Site” feature in the upper right hand corner allows you to search this site for allpages relating to a particular subject. To use it, enter the word or words in the box, and click on the magnifying glass symbol next to it. You will be shown a list of all pages and documents containing those words.

I am having trouble viewing documents in the Attorney's Case Access system.

The vast majority of documents in the online case management system are in TIFF format. Other software installed on your computer can prevent your web browser from displaying these documents correctly; and one of the main culprits can be the Apple QuickTime software. A solution (at least, for people using Windows-based computers) is to install the free Alternatiff viewer. Installation is quick, and can be done by going to the Alternatiff web site at http://alternatiff.com. There are links on that site to install the view on all common web browsers, including means to test your installation, and complete information on what to do if it isn't working.

If you have previously install Alternatiff, but the document images have suddenly stopped displaying properly, the first approach is to reactivate the software from their reactivation page.

I am having trouble viewing images on the map search page.

If you are having trouble viewing the maps, make sure that you have a tiff viewer registered correctly. A Tiff viewer that works well is Alternatiff. It is free and has many useful features.

You can get this viewer here. Installing this viewer will register Alternatiff as your browser’s default Tiff viewer. Please be sure you follow the instructions below for QuickTime if you continue having trouble.

QuickTime

One of the most common problems is having QuickTime as your default .tiff viewer. Images will open smaller then what is readable and you may not be able to print the image. To disable this feature you will need to access your control panel. You can open the control panel by clicking “Start” and clicking on “Control Panel”. With your control panel open you will double-click on the QuickTime icon. A window will pop-up and you can see a button towards the bottom that reads “MIME Settings”, press this button. In this new window, click the “+” symbol next to the images section to expand it. You must uncheck the subsection titled “TIFF” and press ok at the bottom. After pressing the “ok” button on the previous screen you can now close the “QuickTime Settings” window.

Alternatiff with Official Records

After installing alternatiff, select “your local viewer” in the settings menu.

Your Website Looks Strange / Doesn't Work / Is Really Slow on my Computer.

The Clerk's website has been designed and tested to work correctly, and to be easy for people to use with all modern web browsers. There are some factors that can make using the site less than ideal:

  • Having JavaScript disabled in your browser. JavaScript is used extensively on the site to improve many of the user interfaces; such as the menus, tutorials, maps, and similar. While you can still use the site with JavaScript disabled, some features will not work.
  • Browser Version. We strongly recommend using a current web browser - Mozilla Firefox version 3, Internet Explorer version 8, or version 7 at the least. Internet Explorer version 6 is quite old and has limited support for web site standards and has a nubmer of security vulnerabilities. Other recent versions of Opera or Chrome should also work as well, along with current versions of Safari.
  • Screen Size and Resolution. A screen resolution of 1024 by 768 is the minimum recommended size to avoid unnecessary scrolling of the screen; 1280 x 1024 is better.
  • Ability to view PDF and TIFF documents. Most of the forms and similar documents are in Adobe PDF format, you will need the free Acrobat Reader (or similar software) to view these. Information about viewing TIFF documents correctly is in the FAQs above this.